Return & Refund Policy

This policy explains how Go Boxive handles cancellations, claims, defective custom products, returns, reprints, and refunds.

1. Custom Orders Are Final

All Go Boxive products are made to order using customer-selected specifications, artwork, materials, dimensions, printing, finishes, and quantities. Once an order is approved and production-related work begins, the sale is final. We do not provide refunds, exchanges, or store credit for a change of mind, excess inventory, revised marketing plans, or customer-approved specifications.

2. Cancellation Before Production

A cancellation request must be sent promptly to hello@goboxive.com. Cancellation is subject to the following schedule:

• Within 4 hours after quotation or proof approval: USD 30 plus 10% of the total order value.
• More than 4 hours but within 24 hours after approval: 50% of the total order value.
• After 24 hours: cancellation cannot be guaranteed and may be unavailable once materials have been ordered or production has started.

Rush charges, completed design or prepress work, tooling, samples, committed materials, payment-processing costs, and other non-recoverable expenses are not refundable.

3. Reporting a Problem

A customer who believes an order is defective, incorrect, incomplete, or damaged must notify Go Boxive within 3 business days after delivery. The notice must include:

• The order or invoice number.
• A clear description of the issue and the quantity affected.
• Photographs or video showing the affected products.
• Photographs of shipping cartons and labels when transit damage is alleged.
• Any other information reasonably requested for quality review.

The customer must keep the products and all relevant packaging until the claim is resolved. Claims submitted without sufficient evidence or after the reporting period may be declined where a fair investigation is no longer possible.

4. Quality Review

Our quality team will compare the complaint with the approved proof, written specifications, production tolerances, and available evidence. Go Boxive determines whether a material printing or manufacturing error occurred and whether it was caused by Go Boxive, the customer, the artwork, an approved specification, or a shipping carrier.

5. Reprint Remedy

If Go Boxive confirms that a material printing or manufacturing error was caused by us, our normal remedy is to reprint or reproduce the affected quantity at no additional product charge. The reprint will follow the original approved specifications unless a written correction is agreed.

A reprint is provided instead of a monetary refund or account credit, except where a different remedy is required by applicable law, a payment provider, a card network, or a written settlement agreed by Go Boxive.

6. Return of Products for Inspection

Go Boxive may require the customer to return representative samples or the affected products before a reprint is authorized. When requested, the products must be returned within 7 business days, in substantially the same condition in which they were received, together with any requested packaging or documentation.

Unless Go Boxive agrees otherwise in writing or applicable law requires a different result, the customer is responsible for return shipping. Do not return products without receiving written return instructions.

7. Issues Not Covered

A reprint, refund, or credit is not available for issues that result from:

• Spelling, grammar, wording, barcode, regulatory, or design errors in customer-supplied artwork or an approved proof.
• Incorrect dimensions, dielines, folds, structural choices, material selection, or other specifications supplied or approved by the customer.
• Low-resolution or unsuitable artwork supplied by the customer.
• Minor colour, shade, texture, registration, cutting, folding, gluing, size, or quantity variations that fall within reasonable commercial tolerances.
• Differences between on-screen colours and the finished printed product.
• Damage caused after delivery, incorrect storage, misuse, assembly, filling, or use for an undisclosed regulated purpose.
• Delay caused by a carrier, customs authority, weather event, incorrect address, or another circumstance outside Go Boxive's reasonable control.

8. Shipping Damage or Loss

Visible shipping damage should be documented immediately and reported within 3 business days. Customers should retain damaged cartons, labels, and products and cooperate with any carrier claim. Where the carrier is responsible, the available remedy may depend on carrier rules, insurance coverage, and the shipping terms stated in the quotation.

9. Rush Charges

Rush-production and expedited-service charges are non-refundable once rush work has been scheduled or started, even if the underlying order is later cancelled or delayed for reasons outside Go Boxive's reasonable control.

10. Approved Refunds

If Go Boxive approves a monetary refund as an exception or because it is legally required, the refund will generally be initiated to the original payment method within 7-10 business days after approval. Banks, card issuers, and payment providers may require additional processing time. Original payment-processing, bank, or currency-conversion charges may be non-refundable to the extent permitted by law and the relevant payment-provider rules.

11. Payment Disputes and Chargebacks

Customers are encouraged to contact Go Boxive before initiating a payment dispute so that we can review the order and attempt a prompt resolution. This request does not waive any rights available under applicable law or card-network rules.

12. Policy Changes

We may update this policy to reflect operational, legal, or payment-provider requirements. The version in effect when an order is confirmed will normally apply to that order unless a change is required by law or agreed in writing.

Contact Us

Email

hello@goboxive.com

Telephone

8326851234

Website

goboxive.com