Privacy Policy

This policy describes how Go Boxive collects, uses, shares, stores, and protects information when you visit the website, request a quotation, or place an order.

1. Scope

This Privacy Policy applies to information collected through goboxive.com, quotation and contact forms, customer accounts, email, telephone, live chat, payment and order processes, and related communications. Third-party services may have separate privacy policies.

2. Information You Provide

We may collect information that you submit directly, including:

• Your name, company name, job title, email address, telephone number, billing address, and delivery address.
• Account credentials and communication preferences.
• Quotation details such as product type, quantity, dimensions, material, printing, finishing, budget, and timeline.
• Artwork, logos, photographs, text, dielines, and other project files.
• Order, invoice, payment-status, shipping, support, complaint, and return information.
• Messages sent through email, forms, telephone, or live chat.

3. Information Collected Automatically

When you use the website, servers and analytics tools may collect technical information such as IP address, browser type and version, device type, operating system, referring and exit pages, pages viewed, date and time of access, approximate location, clicks, and cookie or similar identifiers. We use this information to operate, secure, and improve the website.

4. Cookies and Similar Technologies

Cookies may be used to maintain sessions, remember preferences, support forms and customer accounts, measure website performance, and understand how visitors use the site. You can manage cookies through your browser settings. Blocking necessary cookies may affect website functionality.

5. Payment Information

Payments may be handled by Payoneer, Safepay, banks, card networks, or another payment provider identified to you. Full card numbers, banking passwords, and similar payment credentials are generally collected and processed directly by the payment provider rather than stored on Go Boxive servers.

We may receive limited transaction information, such as payer name, email, billing details, amount, currency, payment method, status, reference number, and fraud or verification results necessary to manage the transaction.

6. How We Use Information

We may use information to:

• Respond to enquiries and prepare quotations.
• Create proofs, manufacture products, process payments, and fulfil orders.
• Communicate about approvals, production, shipping, delivery, support, and claims.
• Maintain customer accounts and transaction records.
• Verify identity, prevent fraud, enforce agreements, and protect website security.
• Improve the website, products, customer service, and internal operations.
• Comply with legal, accounting, tax, customs, payment-provider, and regulatory obligations.
• Send marketing messages where permitted and according to your preferences.

7. Artwork and Project Files

Artwork and project files are used to quote, proof, manufacture, inspect, and fulfil the relevant order. We may share them with production, design, quality-control, or logistics providers where reasonably necessary. Customers should not submit confidential information that is unrelated to the project.

8. Live Chat

If the website uses Tawk.to or another live-chat service, chat messages and related technical information may be processed by that provider so that our team can respond. The provider's own privacy terms apply to its processing.

9. When We Share Information

We may share information only as reasonably necessary with:

• Payment processors, banks, card networks, and fraud-prevention providers.
• Packaging manufacturers, printers, designers, prepress providers, and quality-control partners.
• Courier, freight, warehousing, customs, and logistics providers.
• Website hosting, email, customer-support, analytics, security, and cloud-service providers.
• Professional advisers, insurers, auditors, and debt-recovery providers.
• Government, regulatory, judicial, or law-enforcement authorities where disclosure is legally required or reasonably necessary to protect rights and safety.

Service providers are expected to use information for the services they perform or as otherwise permitted by law. We do not sell customer lists or personal information for monetary consideration.

10. Marketing Choices

We may send product updates, offers, or business communications where permitted. You can opt out of promotional emails by using the unsubscribe method included in the message or by contacting unsubscribe@goboxive.com. Transactional communications about quotations, orders, payments, or support may still be sent.

11. Legal Disclosures and Business Changes

We may disclose information when we reasonably believe it is necessary to comply with law, court orders, legal process, payment-provider rules, or regulatory requests; investigate fraud or security incidents; enforce agreements; or protect Go Boxive, customers, or others.

If all or part of the business is reorganized, sold, merged, financed, or transferred, information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality and applicable law.

12. International Processing

Customers, suppliers, payment providers, and service providers may be located in different countries. Information may therefore be processed or stored outside the country where it was collected. We take reasonable steps to use reputable providers and appropriate safeguards, but data-protection laws may differ between jurisdictions.

13. Data Retention

We retain information only for as long as reasonably necessary for quotations, orders, customer service, accounting, tax, fraud prevention, dispute resolution, legal compliance, and enforcement of agreements. Retention periods differ according to the type of information and applicable obligations. Artwork and order files may be retained to support reorders, quality review, and dispute evidence unless deletion is requested and retention is no longer necessary.

14. Security

We use reasonable administrative, technical, and organizational measures designed to protect information, including encrypted connections where supported, access controls, service-provider safeguards, and monitoring. No internet transmission or storage system is completely secure, and we cannot guarantee absolute security.

15. Your Choices and Rights

Depending on applicable law, you may be entitled to request access to, correction of, or deletion of certain personal information; object to or restrict certain processing; withdraw consent; or request information about how your data is used. To make a request, contact hello@goboxive.com. We may need to verify your identity and may retain information required for transactions, fraud prevention, accounting, legal claims, or compliance.

16. Children's Privacy

The website is intended for businesses and adults authorized to place orders. We do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us so that we can review and delete it where appropriate.

17. External Links

The website may link to third-party websites or services. Go Boxive is not responsible for their content, security, or privacy practices. Review the privacy policy of any third party before providing personal information.

18. Updates to This Policy

We may update this Privacy Policy as our services, providers, or legal obligations change. The revised version will be posted on this page with a new effective date. Material changes may be communicated through the website or another reasonable method.

Contact Us

Email

hello@goboxive.com

Telephone

8326851234

Website

goboxive.com